Entitlements

The firm-wide directory of every user’s market-data entitlements - one row per user and exchange.

The Entitlements tab is the firm-wide directory of every user’s market-data entitlements - the view layer that shows who is authorized for which exchange. As an admin you can see each customer’s email and the entitlements on their account.

Where it lives: Sidebar → Tickblaze Manager → Entitlements.

The Entitlements tab - one row per user and exchange, with status, status date, and data level.

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What the grid shows

There is one row per user and exchange. A user entitled to several exchanges appears on several rows.

Column	Meaning
User	The customer’s email.
Entitlements	The exchange - CBOT, CME, COMEX, NYMEX (futures) or Nasdaq (stocks).
Status	Authorized, Revoked, or Pending - change it from the dropdown on the row (see below).
Status date	When the status was last updated.
Level	The data level - L1 or L2.

Filters above the table: Search by email, a LEVEL filter (L1 / L1 + L2), and an All entitlements dropdown to filter by exchange.

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Status meanings

Status	What it means
Authorized	The user has access to that exchange’s market data at their entitled level (L1 or L2) - they receive it on the charts and can trade.
Pending	The user has logged in or purchased an account but hasn’t yet selected Pro / Non-Pro and hasn’t received the exchange entitlement. Once it’s granted, the entitlement requirement is met - the user can trade provided they are also Enabled, not Blocked, and hold an active tradable account (see Status definitions). Status date shows — until it resolves.
Revoked	The user no longer has access to that exchange’s market data.

Pending entitlements - awaiting the user's Pro/Non-Pro selection and the exchange grant.

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The entitlement lifecycle

Most entitlements move through these states on their own - you only step in when one is stuck.

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Where entitlements come from

This tab is the view layer. Entitlements are granted at the challenge level - the Challenges → Configuration → Market data entitlements section sets them for accounts created under that challenge. This tab shows the resulting per-user state across the firm.

Cross-firm: the Pro/Non-Pro classification propagates across all Tickblaze partner firms - the same rule as the Type of user column on Users. Entitlements themselves are granted per challenge and remain firm-specific.

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Changing a status manually

Each row’s Status is a dropdown you can use to change it.

Authorizing a user starts billing them. A user is billable whenever they hold an Authorized entitlement - Revoked and Pending do not bill. That is true regardless of whether they ever trade, and regardless of whether their user record is Disabled. To stop billing a user, revoke the entitlement; disabling them is not enough. Note that billing runs by whole calendar month and is not prorated - revoking today stops the charge from next month, not from today. See Billing.

• Pending usually resolves on its own - once the user selects Pro/Non-Pro and receives the entitlement, it becomes Authorized. You rarely authorize a pending user by hand, but you can if they’re stuck and not receiving the market data.
• Revoked → Authorized - you can manually re-authorize a revoked user to restore their market data.

Manual authorization is an override - use it only when the normal flow is stuck.

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Related

• Billing - why an Authorized entitlement is what makes a user billable.
• Users - the Trading status and Market data entitlements columns.
• Edit user - the per-user Entitlements card (same Authorized / Revoked / Pending states).
• Glossary - definitions for L1, L2, and Pro vs Non-Pro.