Account reset

Restore selected accounts to their initial balance (full reset) or previous end-of-day balance (partial reset).

Account reset restores selected accounts to a known balance. Pick a reset type, narrow the list with filters, select the accounts, and click Apply reset to filtered accounts.

Where it lives: Risk Operations → Account reset (the default landing tab).

Account Reset - the Reset Type selector, with both reset types open.

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Which reset do you need?

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The two reset types

Reset type	What it does	When to use
Full reset (same account) - restore to initial balance	Wipes the account back to the state it was created in: the balance it started with, and its metrics cleared. The trader keeps the same account number and carries on trading on it, but its history starts again from scratch.	A firm-wide event that needs accounts taken back to a clean baseline, or an approved full restoration.
Partial reset (previous EOD) - restore to previous day’s balance	Restores the account to the state it was in at the end of the previous trading day - its balance and its metrics, such as peak equity, equity low and the failure threshold that follows from them.	Smaller, targeted corrections - undo one bad session without unwinding the whole account.

A reset here does change the account’s status. A full reset wipes the account back to the state it was created in and restarts it, so a Failed account can trade again on the same account number. A partial reset rolls it back to the previous close, and the status rolls back with it. See how the three Risk Operations tools differ.

Recovering a whole cohort after an incident. Doing this account by account is slow. The API has a bulk reactivate that does both at once: failed accounts return to Active, their failure reason is cleared, and an optional flag restores balance and equity to the account’s initial balance in the same call. Accounts that are not currently failed are skipped rather than rejecting the batch, so it is safe to retry.

This is not the same thing as a reset a trader buys. Both tools here act on the account in front of you: the account number stays the same and only its balance and metrics change. A purchased reset is a separate flow - the trader pays for it, and it issues them a brand-new account with a new account number and the same settings, leaving the failed account linked to it under Related accounts. Nothing on this page issues a new account.

Account Reset - the Filter Accounts options.

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Filter accounts

Click + Add filter to narrow which accounts the reset can apply to:

Filter	What it does
Account status	Restrict to Active, Failed, and so on.
Product	Restrict to a specific challenge family.
Trade outcome	Restrict by outcome - for example, only losing accounts.
Date of loss	Restrict to accounts that took a loss on a specific date.
Trades from / to	Restrict to accounts that traded within a time window.

Stack multiple filters; the grid below updates to every matching account. Columns: Account ID, User, Balance, Status, Phase, Product.

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Workflow

1. Pick a reset type - Full reset or Partial reset.
2. Add filters to narrow the account universe.
3. Select accounts - review the filtered grid and tick the specific accounts to reset.
4. Apply - click Apply reset to filtered accounts and confirm.
5. Verify the change via the Account events log on each affected account.

Restricted action. Resets change balances. Always confirm the filtered result set matches your intent before applying. During early launches, coordinate with the Tickblaze team - we dry-run on our side first.